Policies

Policies

 

Returns Policy

We offer a refund for items that are damaged, have manufacturing defect, or shipped out in error, please send them back to us for full credit onto your store account. All other returns will be subjected up to 30% restocking fee. You may return most new, unopened items within 10 days of receipt of the goods if you send us a notice of cancellation in writing (email, fax or post) and return the goods to us in its original, unopened and unused condition for a full credit. We'll notify you via e-mail of your credit once we've received and processed the returned item.

Note

Please use packing pads if possible or smallest packing method as possible. Most importantly, please include a COPY OF THE INVOICE with indication of the items returning and the REASON FOR THE RETURN.

* Items not sent in the original package will be charge a restocking fee for either damaged or return items.

* The store credit earned from returned items can be applied to next order adding the credit as a discount prior to completing the order. The credit will be subtracted from the total amount.

* Please use cheapest shipping method to send the returned items, for SHIPPING FEES WILL NOT BE CREDITED.

ALL SALES ARE FINAL FOR CONSIGNMENT, CLEARANCE, & GIFT CERTIFICATES/CARDS.  THESE ITEMS CANNOT BE RETURNED FOR EXCHANGE, REFUND OR CREDIT.

Crown of Essence Hair Collection and all other wigs, extensions, and hair related products:
Due to the nature of the products and services provided by Beautique their are absolutely no refunds or exchanges.